Shipping Policy

Hematiq – Last updated: October 4, 2024

At Hematiq, we’re committed to delivering your orders quickly, safely, and reliably. Please take a moment to review our shipping policy.


Delivery Areas
We currently ship across the United States and most international destinations. For locations outside our standard delivery zones, please contact us before placing your order.


Delivery Times
Orders are typically processed and shipped within 5–8 business days after payment is received. Delivery times may vary depending on your location and carrier. Delays caused by external factors (such as weather conditions or logistical issues) are beyond our control, though we’ll always do our best to ensure timely delivery.


Shipping Costs
Shipping costs depend on the size, weight, and destination of your order. The exact amount will be shown during checkout. We also offer free shipping during certain promotions — check our website for current offers.


Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your shipment directly through the carrier’s website.

You can also check your order status via:
– The “Track Your Order” page on our website
– The carrier’s website (e.g., USPS, UPS, DHL)


Delivery Issues
If your order hasn’t arrived within the expected timeframe, please contact us at contact@myhematiq.shop. Our support team will investigate and assist you right away.

Received a damaged package?
Please report it to the carrier immediately and reach out to us as soon as possible. We’ll find the quickest solution together.


Shipping Address
Please ensure your shipping address is complete and accurate. Hematiq is not responsible for delays or failed deliveries due to incorrect addresses. If a package is returned due to an incomplete or incorrect address, additional shipping fees may apply for resending.


Duties & Taxes
For U.S. orders, no import duties or customs taxes apply. For international deliveries, any applicable customs duties or import taxes are the customer’s responsibility. We recommend checking with your local customs office before placing an order.


Questions?
For any questions regarding our shipping policy, please contact us at: contact@myhematiq.shop